Description

The Role

Ryanair Labs is a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers.

As a Junior IT Business Analyst, you will work closely with business owners from discovery to implementation of new products driving Ryanair’s strategic vision. As part of a knowledge base and system support team you will play a key role in defining and shaping projects and delivery of integrations and system updates. This is an exciting opportunity for highly motivated individuals to work in a fast-paced airline operations environment.

Requirements

Ideal candidate should possess:

• Basic Business Analysis experience.
• Experience in specifying and implementing IT solutions.
• Exposure to working in a high-pressure environment.
• Experience of Stakeholder Management.
• Strong motivated self-starter with a desire to progress their career as part of our ambitious growth strategy.
• Ability to Multitask/balance conflicting priorities.
• Excellent listening, analysis, written, and verbal communication skills.
• Ability to work collaboratively within a team as well as independently.

Nice to Have:

• Experience in a similar role.
• Proficiency in using JIRA and/or CONFLUENCE.
• ITIL Foundation certification.
• Knowledge Service Now as an IT user.

Responsibilities

• Collaborate with key Business and IT stakeholders to discern business and user requirements, crafting comprehensive high-level business requirements. Work closely with vendors and development teams to translate these requirements into detailed functional or technical specifications.
• Conduct in-depth analysis of existing systems, perform gap analysis, and recommend effective solutions. Document requirements for application creation and improvement.
• Validate the functionality of the product in alignment with technical specifications.
• Support the Senior Project Managers in establishing support flows and Knowledge Base development during and after Go-Live.
• Ensure timely and professional handling of incidents, service requests, and change requests within SLAs and to customer satisfaction.
• Utilize internal test systems and remote support methods to investigate reported faults.
• Retain ownership of customer-logged issues until resolution.
• Collaborate with the Development Team/Vendor to identify resolutions for reported software faults, ensuring effective management of defects and change requests.
• Communicate and collaborate with internal teams as needed to support customers, resolve issues, and contribute to product improvement.
• Aid with product testing as required.
• Produce clear and concise issue resolution and user documentation for handover to colleagues and customers.

Benefits

Forms of employment

• Contract of employment (permanent contract after trial period)
• Possible hybrid model (2 days from the office weekly)
• Option to participate in trainings and conferences
• Staff travel benefits from day one
• Creative work tax deduction
• Multisport card
• Private health care
• Group insurance scheme

Other benefits:

• Possibility of taking part in trainings and certifications
• Great chance to meet your colleagues in other offices
• Annual events (i.e. St. Patrick’s Day 🍀)
• Regular social meetings 🍻
• Paid referral system
• New office building surrounded by great dinettes right in the city centre 🌆

Competencies