Description

Ryanair Labs are currently recruiting for an Intern IT Global Service Desk Agent to join Europe’s Largest Airline Group!

Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers.

We are launching a 3 month paid IT Internship Program which will give you the opportunity to work within the Ryanair Labs Teams. After successful completion there will be a possibility of extending the cooperation on civil contract / contract of employment for next 9 months and prospect of staying with us long term! We are looking for people open for at least 1 year cooperation with us.

We are seeking individuals who have a story to tell and who have strong outside interests. Cultural fit at Ryanair is just as important as academics.

What the Team does:

• Support Triage steps to determine User, PC, Network or Application problems.
• Monitor all systems, networks and servers.
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s.
• Active Directory Administration.
• Support escalation and monitoring.
• Processing incidents and service requests initiated by end users using either the Self-Service Portal, email or telephone.
• Escalating incidents and service requests to the next level of support if necessary.
• Perform 1st Fix for user incidents.

Requirements

• Student/absolvent in a field related with Computer Science or interest in IT.
• Good command of English (min. B2).
• Basic knowledge of Active Directory, Exchange server, Windows 10, Systems, networks and servers monitoring tools.

Recruitment process

• Application form – send us your application in English plus short introduction of yourself, and why you want to join the IT Internship Program.
• Phone call – short conversation with Recruiter when we will share with you all the details about work and we will speak about your expectations and future. Also we will check your English level.
• Interview – technical interview with the Team Manager.
• Offer – if we’re a match, we’ll present you with an offer and schedule your start day with us!

During each of above steps we'll be happy to answer any questions you may have. Apply today to discuss the role in more detail!

Competencies