Description

Ryanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe’s Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers.

The Role:

• Support Triage steps to determine User, PC, Network, or Application problems
• Monitor all systems, networks and servers
• Monitor, update and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Active Directory administration
• Support escalation and monitoring
• Processing incidents and service requests initiated by end users using either the Self-Service Portal, email or telephone
• Escalating incidents and service requests to the next level of support if necessary
• Perform 1st Fix for user incidents
• Role requires ability to cover 12hr shifts on the 24×7 team and working onsite in our office in Wrocław

Requirements

• 1–2+ years’ hands on desktop support experience in a busy IT environment
• Fluent English
• Experience in remote PC fault diagnosis/troubleshooting
• Strong troubleshooting skills with PC hardware
• Knowledge of Active Directory, Exchange, Windows 10/11, Office 365, Citrix, VPN
• Excellent communication and documentation skills
• Good team player

Benefits

and form of employment:

Contract of employment (permanent contract after trial period)

• Staff travel benefits from day one
• Multisport card
• Private health care
• Group insurance scheme
• Option to participate in trainings and conferences
• Possibility to meet your colleagues in other offices
• Annual events (i.e. St.Patrick’s Day)
• Regular social meetings
• Paid referral system
• New office building surrounded by great dinettes right in the city centre

Apply today to discuss the role in more detail!

Competencies