Description

Ryanair Labs are currently recruiting for a Network Engineer to join Europe’s Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for our customers.

Responsibilities

• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• End-User/Client facing configuration of Office 365.
• Image Hardware.
• Excellent Working Knowledge of Active Directory.
• Support Triage steps to determine User, PC, Network, or Application problems
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Network Printer installation / troubleshooting
• Management and tracking of inventory through the full Asset Management Life Cycle.
• Maintaining local team ticket queues.

Requirements

• 1-3 years hand on desktop support experience in a busy IT environment.
• Experience with Microsoft Enpoint Configuration Manager and Intune are advantagous but not required.
• Experience in remote and on-site PC fault diagnosis/troubleshooting
• Strong troubleshooting skills with PC hardware
• Knowledge of Active Directory, Win10/11, Microsoft 365, Citrix, Printing, Symantec Antivirus, VPN.
• Excellent communication and documentation skills are essential
• Team player
• Full clean driving licence is advantageous but not required.
• Open to travel and work in other UK/Europe office locations if required.

Benefits

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• 20 Days Annual Leave
• Unrivalled career progression

Competencies