CS Admin Support Specialist-ITALY

Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers. The Ryanair platform has over 1 billion visits per year. By joining Ryanair, you will develop cutting edge tech solutions inside Ryanair, transforming aviation for Pilots, Cabin Crew & Ground Ops, as well as driving the tech experience for our customers on Europe’s largest travel website!

Ryanair Labs has more than 550 employees across our offices in Dublin, Madrid, Poland, and Portugal. Our plan is to continue to grow our IT Labs Team, so we are always on the lookout for the best talent. Apply today for more information.

The role

At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service team.

We are currently recruiting for an enthusiastic CS Italian Admin Support Specialist to support the management, coordination, and processing of claims across several jurisdictions in the Ryanair network.

This is a great opportunity to be part of a busy Customer Service team at Europe’s number one airline in a fast-paced multicultural environment.

The position will be based at our inner-city office in Madrid.

Skills/Experience Required:

• Fluency in English and Italian, both written and spoken.
• Good knowledge of Microsoft Office suite.
• Excellent organisational, written, and verbal communication skills.
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail orientated; ability to complete large volume of work quickly.
• Previous experience in a similar Customer Service role would be a distinct advantage.

Duties Include:

• Supporting the CS team handling EU261 & Montreal Convention claims and other consumer matters.
• Responsibility for responding to written correspondence in line with the Customer Service Department’s service levels and procedures.
• Understand and interpret claims and different kind of correspondence.
• Working to weekly deadlines in a dynamic environment.
• Liaising with lawyers on a regular basis.
• Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.
• Keeping records, databases and systems maintained up to date and ensure the timely payment of financial settlements.
• Occasional ad hoc duties will be required to support the team.