Description

• Supporting the Paralegal team in closing legal cases
• Gathering evidence and preparing legal files
• Helping with the management of the case load to assist our internal and external legal teams in the preparation of cases
• Responding to written legal correspondence in line with the Customer Service Department’s service levels and procedures
• Understand and interpret legal claims and court correspondence
• Working to tight deadlines in a dynamic environment
• Liaising with Lawyers, Courts and Legal Bodies on a regular basis
• Reporting and communicating to management any problems which arise as well as solutions to overcome them
• Providing regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep records, databases and systems up-to-date, and ensure the timely payment of legal claims
• Occasional ad hoc duties will be required to support the team

Requirements

• Previous experience in a similar Legal or Customer Service role would be an advantage
• Fluency in German (spoken and written) and good command of in English. Other European languages would be highly regarded
• Good knowledge of Microsoft Office suite
• Excellent organizational, written and verbal communication skills
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company
• Ability to work independently and as part of a team
• Detail orientated; ability to complete large volume of work quickly

Benefits

• A competitive but flexible  career plan
• We believe in an hybrid working model, you can work up to three days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid.
• Travel discounts (of course!).
• Discounts on Medical Insurance plans.

Competencies