Description

Ryanair are currently recruiting for a  CS Content Administrator to join the Customer Service Team of Europe’s Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. 

The Customer Service Content Specialist role ensures that Knowledge Base and Help Center resources are accurate, clear, and easy to follow, while also supporting internal communication, training, and engagement initiatives across Customer Service.

Key Responsibilities

• Create, write, and update internal Knowledge Base articles for Customer Service agents.
• Develop and maintain Help Center content for customers.
• Manage large-scale updates and content launches
• Manage and resolve GT&CC ticket requests
• Create engaging visual and video content for Call Centre agents, including onboarding, process training, and refresher materials.
• Own the monthly CS Newsletter, gathering content from multiple teams, structuring sections, and distributing updates internally.
• Create and run feedback surveys, collecting and analyzing  responses to identify improvements and action points.
• Submit and share content for translation and publication in multiple markets.
• Create and deliver training sessions for the CC, including slides, videos, and interactive materials.
• Manage the department’s FleetHub page, ensuring continuous flow of updates, event posts, team communications, milestones, and engagement content.
• Adhoc tasks assigned by the manager.

Requirements

• Excellent written English and strong communication skills.
• Ability to simplify complex processes into clear, actionable content.
• Experience with Knowledge Base systems, content management tools, and ticketing workflows.
• Comfortable with basic graphic/media creation (PPT, video tools like Synthesia).
• Strong attention to detail, organization, and ability to work with large volume content.
• Analytical mindset and ability to extract insights from surveys and data.

Benefits

• Permanent contract
• Hybrid model of work, possibility to work from home 2 days a week!
• Staff travel discounts from day one!
• Office in the beautiful City Centre
• Amazing atmosphere, Game Room
• Referral bonus system

Competencies