Description

Ryanair are currently recruiting for a CS Lawyer to join Europe’s Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

We are inviting applications for a CS Lawyer to join our growing Customer Service Legal team. The purpose of this position is to support Ryanair’s Customer Service Legal team and the broader company in protecting Ryanair’s interests whilst complying with our obligations under EU Regulation 261/2004. The successful candidate will be hard-working, energetic, self-motivated with a natural ability for problem solving.

The Role

At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team. 

The successful candidate will have a keen interest in litigation, legal evidence and aviation operations to support the effective management, coordination and processing of legal claims as a result of disruption in all jurisdictions where Ryanair operates.

Responsibilities

The successful candidate will assist with the management of litigation in all jurisdictions in which we operate. They may attend court hearings as required to represent Ryanair, and be actively involved in our dispute resolution and litigation strategy. They will work closely with our external lawyers in all markets, engage with National Enforcement Bodies and other regulatory bodies. They will maintain up-to-date knowledge of passenger rights and relevant EU/national legislation, and disseminate that information. 

The CS Lawyer will handle queries and escalations from internal and external stakeholders, responding to requests from legal bodies, external partners, and various in-house teams. They will assist Customer Service Agents handling legal claims and oversee compliance with internal policy and litigation procedures, and support with preparing and providing legal training for the Customer Service Agents and our in-house Customer Service Legal and Regulator teams.

This role will involve managing the preparation of evidence related to flight disruptions, in close collaboration with our Operations department. It will require establishing and maintaining constructive relationships with internal and external stakeholders, and responding to a high volume of requests for instructions, information and/or evidence. The successful candidate will be able to identify practical and strategic improvements that ought to be made, and take ownership of their implementation. 

Ad hoc duties will be required to support the team, in an incredibly fast-paced and dynamic environment.

What are we offering?

This is an exciting opportunity to be part of a small but high-impact Customer Service Legal team at Europe’s number one airline. The successful candidate would be involved in strategic decision-making, and gain significant exposure to both internal and external stakeholders and a real breadth of legal experience in a multicultural environment.

Requirements

• Legal qualifications 
• Strong background in EU261 and Consumer Law
• Litigation experience
• German legal background and/or experience would be a strong advantage
• Willingness to travel
• Excellent drafting and legal writing skills
• Proactive and solution-oriented attitude
• Capable of identifying actions to be taken and working autonomously
• Understanding of consumer protection legislation, particularly at European level
• Ability to learn quickly, show initiative and cope with a large and varied caseload, whilst complying with tight legal deadlines
• Exceptional organisation, planning, record-keeping and communication skills
• Full professional proficiency in English (written and spoken). Additional European languages (particularly German) would be highly regarded

Benefits

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme – Matched up to 5% or €5,000
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression
   

Competencies