Description

Ryanair is currently recruiting for a Ground Operations Compliance Manager to join Europe’s Largest Airline!

The successful candidate will be energetic and committed, able to work on his/her own initiative while also being an integral part of our team.

The Role:
Duties of this role include but are not limited to;

• Ensure high standards of Customer Care from our Ground Service providers and work with the Head of Ground Operations - Compliance to identify and address areas for improvement
• Establish and maintain effective working relations with Ground Operations Management and Ground Service Providers
• Work with the Ground Operations regional teams to ensure a consistent delivery of high performance standards within the constraints of the Service Level Agreements while maintaining safety standards and procedures.
• Develop oversight of trends and issues highlighted by Customer Service and helpdesk for Front of House and Ramp knowledge, understanding and compliance of procedures, establishing root causes for low level service or knowledge and taking necessary corrective action.
• Liaise with internal auditors to establish areas for improvement and work with local regional teams and training to address accordingly.
• Identify fraud potential or concern and address accordingly
• Responsible for ensuring that performance targets and objectives are set for all positions within Ground Handling
• Identify re-occurring trends through an effective management system and ensure that necessary preventative and corrective action is taken
• Provide a weekly report to the Head of Ground Operations - Compliance
• Attend weekly departmental meeting
• Complete daily safety calls as required to highlight any issues of safety concern.
• Attend daily Ground Safety Review meeting and identify corrective actions / reminders for FOH that need to be issued to the network to avoid re-occurrences.
• Issue safety promotions/alerts/topics to ground staff and teams across the Ryanair Group on new procedures and upcoming projects / improvements.
• Emergency Response Plan – document controller for the HQ departments and F24 contact list ‘owner’.
• Liaise with all internal departments prior to changes being implemented to ensure all departments are aligned, compliant and ready (CS, legal, IT, finance etc.).
• Monitor SPIs for Ground Operations and issue weekly updates to ground staff.
• Keep all content for ground staff on Ryanair Connect up to date and current.

Requirements

• Excellent verbal and written communication skills
• Ability to develop excellent working relationships with Colleagues, Ground Service Providers and Airport representatives
• Excellent knowledge of all Microsoft Packages and Business Intelligence Tools
• Knowledge and experience of all ground handling procedures
• Ability to communicate at all levels
• Be passionate, driven and motivated in order to deliver continuous improvements

Benefits

• Competitive salary
• Discounted and unlimited travel to over 235 destinations
• Death in Service Benefit – Up to 2 times of salary
• Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
• Cycle 2 Work Scheme
• Unrivalled career progression
   

Competencies