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GDPR Administrator

Location: 

Dublin, IE Madrid, ES

Long Description

The Customer Service Legal department is offering a full-time position to a CS Legal GDPR Administrator.  
The successful candidate will be based at Ryanair's Headquarters in Airside Business Park, Dublin and will report to the CS Data Protection Executive.

Duties:

  • Process Data Subject Access Requests (DSARs), addressing claims associated with requests, such as those related to EU261 and refund claims.
  • Assist the Data Protection Team in investigating possible data breaches.
  • Provide ongoing support to the Customer Service Legal Team and the Data Protection Officer (DPO).
  • Work closely with a wide range of internal and external stakeholders, particularly in the Customer Service, Legal and Operations departments. 
  • Support the CS Data Protection Executive in identifying the root causes of GDPR escalations and collaborate with relevant teams to improve processes and prevent future issues.
  • Prepare and share feedback and training materials with in-house teams to address barriers to success and improve GDPR knowledge and understanding. 
  • Track and document the volume and nature of GDPR cases received.
  • Handle a variety of ad-hoc tasks as required.
     

Short Description

  • Interest in GDPR regulations.
  • Ability to work under tight deadlines.
  • Experience working with Customer Service, Legal, GDPR or other claims. 
  • Strong investigative skills with keen attention to detail.
  • Excellent stakeholder-management skills. 
  • Customer-oriented approach.
  • Interest in the airline industry and operations.
  • Numerate and comfortable working with data.
  • Full professional proficiency in English (written and spoken) required, and fluency in additional European languages would be highly regarded.
  • Excellent organisational, planning, and record-keeping skills; this is a busy role with a high volume of work.
  • Quick learner with the ability to show initiative.
  • Proficient in Microsoft Office, including Word, PowerPoint, and especially Excel.
  • Familiarity with Ryanair’s internal systems would be an advantage. 

Short Description

  • Competitive salary
  • Discounted and unlimited travel to over 230 destinations
  • Defined Contribution Pension Scheme
  • Death in Service Benefit – Up to 2 times of annual basic salary
  • 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
  • Option for up to 5 additional unpaid leave days per year
  • Cycle 2 Work Scheme
  • Unrivalled career progression

Competencies

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