Description

Ryanair are currently recruiting for a Customer Service Agent  to join Europe's Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years. 

The Customer Service Agent will be required to work in a busy and demanding team environment encompassing all aspects of the customer service processes. 

Role and Responsibilities

• Working to targets and deadlines in a dynamic environment
• Handling of customer contacts by email
• General administration duties
• Efficient and appropriate handling of customer complaintsI 
• Identify recurring or emerging issues and escalate to the appropriate channels
• Investigate and report on all escalations, highlighting areas for improvement
• Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
• Adhoc tasks pertaining to Customer Service
   

Requirements

• Excellent customer service experience with a “can do”, proactive attitude
• Fluent spoken and written English is essential. Another European language is desirable but not essential
• Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
• Show a natural ability in problem solving
• Possess a high level of interpersonal and written skills
• Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
• Detail orientated; ability to complete large volume of work quickly
• Proactive approach to dealing with errors/complaints
   

Benefits

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression

Competencies