Description

Ryanair is currently recruiting for an Operations Control Analyst.

Working as part of a team, within our Operations Control Centre in our Head Office in Dublin, the Operations Control Analyst will be responsible for investigating disruptions to the Ryanair operation and producing well-structured court-compliant reports and statements on the causes of delay and cancelation. The successful candidate must have a strong personality and be able to confidently provide oral evidence as an expert witness in a court of law across various jurisdictions. They will work closely with Regulators, Customer Standards and instructing lawyers.

Your duties will include:

• Awareness of the causes and mitigation measures of all disruptions to the Ryanair operation including denied boarding, cancelations, diversions and delays
• Produce well-structured court-compliant reports and statements
• Respond to all legal queries relating to flight disruptions
• Identify and improv OCC efficiencies to reduce exposure to E261 claims
• Attend court in defence of claims across our route network
• Other duties as assigned
   

Requirements

• Produce well-structured court-compliant reports and statements
• Respond to all legal queries relating to flight disruptions
• Identify and improve OCC efficiencies to reduce exposure to EU261 claims
• Attend court in defence of claims across our route network.
• Other duties as assigned

Benefits

• Competitive salary
• Discounted and unlimited travel to over 235 destinations
• Death in Service Benefit – Up to 2 times of salary
• Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
• Cycle 2 Work Scheme
• Unrivalled career progression

Competencies