Description

Ryanair are currently hiring for a Chargeback Team Lead to join Europe's Largest Airline Group.

Reporting directly to the Chargeback Manager, is responsible for overseeing the chargeback administration team and managing day-to-day chargeback operations. The ideal candidate will have a background in finance, law, or accounting, with strong attention to detail and a thorough understanding of card scheme regulations. Success in this role requires excellent communication skills and the ability to prioritise tasks efficiently.

Responsibilities

• Process daily chargeback files from Acquirers.
• Adhere and maintain extensive knowledge of card scheme rules, regulations, timeframes relating to chargeback, arbitration and compliance cases.
• Maintain and provide detailed reports of all chargebacks received and status update.
• Monthly reconciliations between chargebacks received, updates and bank accounts.
• Assist in the preparation of monthly internal payment audit reporting. · Maximise the performance of the chargeback administration team.
• Key account management · Ad-hoc duties as assigned by Chargeback Manager.

Requirements

• Business/Finance/law graduate or qualified accounts Technician
• Excellent time management with the ability to prioritise tasks.
• Experience of Microsoft Excel and word essential.
• Fluent English with excellent written and verbal communication skills.

Excellent analytical and problem-solving skills are essential. The candidate should be able to demonstrate a high degree of initiative, strong interpersonal and excellent communications skills.

Benefits

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression

Competencies