Description

AI Chat Escalations Agent Open Day - Warsaw - 4th June

Ryanair, Europe’s largest airline group, is opening a brand-new Customer Operations Centre in Warsaw - and we want you to be part of it!

We’re hiring AI Chat Escalations Agents – a new role where you’ll handle more complex customer queries that our AI chatbot can’t solve. You'll work in a modern, tech-driven environment and help us support millions of passengers across Europe.

What to expect on the day:

• Learn more about the role and Ryanair as an employer
• Meet our team and ask any questions
• Selected candidates may be interviewed on the spot!

Benefits:

• Competitive salary and staff travel benefits
• Training and career development
• A brand-new, modern office in Warsaw

Register now to receive full details about the Open Day!

Spots are limited - secure your place today and start your career journey with Ryanair.

Please note that this is an on-site position.

Requirements

• 1–2 years in a customer support role, preferably in a fast-paced or digital environment.
• Excellent written communication in English (additional languages are a big plus).
• A calm, customer-first approach to problem-solving, even under pressure.
• High computer literacy, fast typing skills, and comfort navigating multiple systems.
• Adaptability to work in a dynamic, tech-driven support team.
• Motivation to hit performance goals while delivering standout customer experiences.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland, including police clearance and references.