Description

Ryanair are currently recruiting for a Trainer to join Europe's Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. 

These brand new roles will allow you to Be part of something smarter. Faster. Bolder. as we are taking customer support to the next level. As we build a brand-new, cutting-edge Customer Operations Centre in Warsaw, we’re looking for a Training to train the newxt generation of AI Chat Escalations Agents to be part of this new exciting project 

We are seeking a skilled and experienced Trainer to lead our Training and Quality teams, ensuring exceptional standards in staff training and performance management. This role involves strategic oversight of training initiatives, implementation of effective quality monitoring programs, and the continual development of departmental processes aligned with Ryanair standards.
 
As part of the application process, you may be required to complete an

• Online Assessment
• Phone Screen, and,
• Attend an in-person assessment day, which includes an interview

Please submit all resumes in ENGLISH only!

Responsibilities:

• Assist in planning, coordinating, and delivering training programs, including onboarding for new hires and ongoing development initiatives.
• Facilitate interactive training sessions, workshops, and e-learning programs to enhance employee skills and knowledge.
• Support the development of training materials, guides, and assessments tailored to business needs.
• Work closely with team leaders and managers to identify training needs and implement learning solutions that align with operational goals.
• Track and report training completion, effectiveness, and employee progress, identifying areas for improvement.
• Conduct feedback sessions with employees and stakeholders to continuously refine training content.
• Assist in maintaining accurate training records and certification tracking.
• Participate in calibration sessions to ensure consistency in learning delivery and performance evaluation.

Requirements

• 1-2 years of experience in a training, learning & development, or coaching role, preferably within a customer service or contact centre environment.
• Strong presentation and facilitation skills, with the ability to engage diverse learner groups.
• Excellent communication skills in English, both written and verbal.
• Strong organisational and time-management abilities, with the capacity to manage multiple training sessions and deadlines.
• Familiarity with Microsoft Office and Learning Management Systems is an advantage.
• A passion for people development, continuous learning, and process improvement.
• A proactive and adaptable mindset, thriving in a fast-paced and evolving environment.
   

Benefits

• A vibrant, collaborative workplace in a fast-growing centre of excellence.
• Competitive salary and benefits package.
• Staff travel benefits across the entire Ryanair network.
• Huge potential for career progression within Europe’s biggest airline.
• Training in modern tools and AI-enhanced support systems.
• Staff Travel at highly discounted rates for all Ryanair Network

Competencies